Shipping policy
Preserving and protecting consumer rights while shopping is one of the important things that must be taken into consideration. If you want to return or exchange your order, we are here to help.
Our policy lasts for 48 hours, and if it's been 48 hours since you purchased the product, unfortunately we can't offer a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it in, and it must be in its original packaging.
We need a receipt or proof of purchase before completing a return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund is given: (if applicable)
• Any product that is not in its original condition, whether it is damaged or missing some parts for reasons not resulting from our fault.
• Any product returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your return. We will also notify you of the approval or rejection of a refund.
If a refund is approved, the refund will be processed, and a credit action will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, check your bank account again first.
Next, contact your credit card company, as it may take some time before the funds are officially credited back to your account.
The next step is to contact your bank, as there is usually a processing period before the refund is recorded.
If you have done all of this and have not received your refund, please contact us at: PAY@MARAH.FASHION.
Discount items (if applicable)
Only regular price items can be refunded, sale items cannot be refunded.
Exchanges (if any)
We only replace items if they are defective or damaged, and if you need to exchange them for the same item, send us an email at PAY@MARAH.FASHION,.
gifts
If the item was categorized as a gift when purchased and shipped directly to you, you will receive a Gift Card in the amount of your returned gift, and once the return item is received, a Gift Certificate will be mailed to you.
If the item was not categorized as a gift when purchased, or the gift giver shipped the item to themselves to give to you later, we will send the refund to the gift giver, and they will find out that you returned it.
You will be responsible for paying the shipping costs of your returned product, shipping costs are not refundable. If you return an item, the shipping cost of the return will be deducted from your refund.
The time it takes for your replacement good to reach you may vary and will depend on where you live.
Returned products must be unused and with original packing. We do not accept returns of any product that has been worn, damaged, washed or altered in any way.
The following products cannot be returned or exchanged: (underwear, nightwear, swimwear, jewelry and accessories).
Perfumes are not returned if the outer plastic packaging has been opened.
The delivery employee has the right to inspect the returned product before receiving it from the customer to ensure the specifications.
The delivery employee has the right to refuse to receive the product if the customer causes a defect in the product due to misuse.
The product is replaced free of charge in the event of a defect in the product or non-conformity with the specifications shown on the product page on the site.
It is allowed to exchange the product with another product of the same or more value, provided that there is no defect in the replacement product, with the payment / return / exchange difference.
The company has the right to reject the exchange/return request if it violates the exchange/return policy or if the product is used or damaged.
You should drop off the products you wish to exchange/return to your local post office.
Receipt or proof of purchase is required.
The site reserves the right to change its return / exchange policy permanently or temporarily at any time, as our team deems appropriate or necessary. Therefore, the consumer must always stay informed of any changes that occur on the site.
Before purchasing a perfume, please check the barcode on the website and compare it with the standard barcode for the perfume.
Once your return/exchange request is received and examined, you will be contacted via e-mail to notify you that your request has been received and to notify you if the request is accepted or rejected.
Our policy lasts for 48 hours, and if it's been 48 hours since you purchased the product, unfortunately we can't offer a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it in, and it must be in its original packaging.
We need a receipt or proof of purchase before completing a return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund is given: (if applicable)
• Any product that is not in its original condition, whether it is damaged or missing some parts for reasons not resulting from our fault.
• Any product returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your return. We will also notify you of the approval or rejection of a refund.
If a refund is approved, the refund will be processed, and a credit action will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, check your bank account again first.
Next, contact your credit card company, as it may take some time before the funds are officially credited back to your account.
The next step is to contact your bank, as there is usually a processing period before the refund is recorded.
If you have done all of this and have not received your refund, please contact us at: PAY@MARAH.FASHION.
Discount items (if applicable)
Only regular price items can be refunded, sale items cannot be refunded.
Exchanges (if any)
We only replace items if they are defective or damaged, and if you need to exchange them for the same item, send us an email at PAY@MARAH.FASHION,.
gifts
If the item was categorized as a gift when purchased and shipped directly to you, you will receive a Gift Card in the amount of your returned gift, and once the return item is received, a Gift Certificate will be mailed to you.
If the item was not categorized as a gift when purchased, or the gift giver shipped the item to themselves to give to you later, we will send the refund to the gift giver, and they will find out that you returned it.
You will be responsible for paying the shipping costs of your returned product, shipping costs are not refundable. If you return an item, the shipping cost of the return will be deducted from your refund.
The time it takes for your replacement good to reach you may vary and will depend on where you live.
Returned products must be unused and with original packing. We do not accept returns of any product that has been worn, damaged, washed or altered in any way.
The following products cannot be returned or exchanged: (underwear, nightwear, swimwear, jewelry and accessories).
Perfumes are not returned if the outer plastic packaging has been opened.
The delivery employee has the right to inspect the returned product before receiving it from the customer to ensure the specifications.
The delivery employee has the right to refuse to receive the product if the customer causes a defect in the product due to misuse.
The product is replaced free of charge in the event of a defect in the product or non-conformity with the specifications shown on the product page on the site.
It is allowed to exchange the product with another product of the same or more value, provided that there is no defect in the replacement product, with the payment / return / exchange difference.
The company has the right to reject the exchange/return request if it violates the exchange/return policy or if the product is used or damaged.
You should drop off the products you wish to exchange/return to your local post office.
Receipt or proof of purchase is required.
The site reserves the right to change its return / exchange policy permanently or temporarily at any time, as our team deems appropriate or necessary. Therefore, the consumer must always stay informed of any changes that occur on the site.
Before purchasing a perfume, please check the barcode on the website and compare it with the standard barcode for the perfume.
Once your return/exchange request is received and examined, you will be contacted via e-mail to notify you that your request has been received and to notify you if the request is accepted or rejected.
